FAQ

Frequently Asked Questions (FAQ)

Welcome to the Aura British FAQ page. We’ve compiled a list of the most common questions to help you shop with confidence. If you don’t find the answer you’re looking for, please feel free to reach out to our customer service team.

Orders & Shipping

How long will it take to receive my order? Shipping times vary based on your location. Generally, orders are processed within 1–3 business days. Once shipped, domestic delivery typically takes 3–5 business days, while international shipping can take 7–14 business days.

Do you offer international shipping? Yes, Aura British ships our exquisite collections worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.

Can I track my order? Absolutely. Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.

Products & Sizing

What materials do you use in your Jewellery? We take pride in using high-quality materials, including 925 Sterling Silver, 14k and 18k Gold plating, and ethically sourced gemstones. Detailed material information is listed on each individual product page.

Are your pieces hypoallergenic? Yes, the majority of our Jewellery is lead and nickel-free, making them suitable for those with sensitive skin. Please check the specific product descriptions for detailed metal compositions.

Care & Maintenance

How should I care for my Aura British Jewellery? To keep your pieces shining:

  • Avoid contact with perfumes, lotions, and hairspray.

  • Remove Jewellery before swimming, showering, or exercising.

  • Store your pieces in a cool, dry place, ideally in the Aura British pouch provided.

  • Clean gently with a soft, lint-free cloth.

Returns & Exchanges

What is your return policy? We want you to love your purchase. If you are not completely satisfied, we offer returns within 14 days of delivery, provided the items are unworn and in their original packaging. Please note: For hygiene reasons, earrings are non-returnable unless faulty.

How do I initiate a return? Simply contact our support team with your order number, and we will guide you through the process.

Payments & Security

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment options available at checkout.

Is my personal information secure? Yes. Your security is our priority. We use industry-standard encryption technology to ensure that your personal and payment details are protected at all times.

Still have questions? Contact us at 07Bilalchohan@gmail.com or via our Contact Us page. We are happy to help!